A Rossendales or Marston-branded enforcement notice needs a quick but evidence-led response. Check the creditor, debt type, warrant or liability-order reference, notice date and fee stage before paying or agreeing a plan.
The Rossendales name has been used within the Marston group. Do not rely on branding alone: use the current notice and official registers to verify the legal entity, individual enforcement agent and payment route.
What to check first #
- Your name and the address used for the warrant.
- The instructing creditor and debt type.
- The liability-order, warrant or writ reference.
- The original balance and each fee added.
- The date the enforcement agent received the case.
- The response deadline and whether the notice reached the right address.
- Any previous visit or controlled goods agreement.
Ask for the information in writing and keep the envelope, screenshots, receipts and call notes.
Current statutory fee stages #
For non-High-Court enforcement in England and Wales where the enforcement agent received the case on or after 1 May 2026:
| Stage | Fixed fee | Percentage fee |
|---|---|---|
| Compliance | £79 | None |
| Enforcement | £247 | 7.5% of the debt above £1,900 |
| Sale or disposal | £116 | 7.5% of the debt above £1,900 |
Cases received earlier can remain on the previous £75/£235/£110 table. High Court writs use a separate scale, and permitted disbursements can apply. Ask for the received date and an itemised calculation rather than choosing a table from the letter date alone.
Notice period #
For applicable cases received from 1 May 2026, a Notice of Enforcement normally allows at least 14 clear days before goods are taken. A timely request by a debt advice provider for a qualifying non-business debt can extend this to at least 28 clear days. A court can authorise a shorter period.
An incorrect address or late-arriving notice can affect the response available, but does not automatically cancel the debt. Keep the envelope and get advice quickly.
Entry to your home #
For a first visit to a home for council tax, parking and most civil debts, entry normally has to be peaceful. Keep doors locked while you:
- ask for the agent’s name and certificate details;
- check the company and creditor;
- ask to see the warrant or authority; and
- compare the balance with the written breakdown.
Different powers can apply to criminal fines, business premises or re-entry after a controlled goods agreement. Do not physically obstruct an agent; get urgent advice on the particular authority.
Goods that are normally protected #
Enforcement rules protect specified essential household items, third-party goods, qualifying tools of the trade, Blue Badge vehicles and some other items. Ownership, use and value matter. Keep receipts or finance documents for third-party goods and challenge a disputed control of goods promptly.
Multiple warrants and Regulation 11 #
The Enforcement Conduct Board reported a 2025 multiple-fee issue at Marston and said in January 2026 that a supervised action plan included refunds for identified overcharges, an independent investigation and remediation.
Regulation 11 is fact-specific. Where the same enforcement agent enforces multiple warrants against the same debtor at the same time, duplicate standard stage fees can be restricted. To check your case, request:
- every warrant and creditor;
- the date and time of each visit;
- the agent assigned to each case;
- every compliance, enforcement and sale fee; and
- the written Regulation 11 calculation.
Do not assume every multiple-warrant case is wrong, but do not accept unexplained duplicate stage fees.
Payment plans and vulnerability #
Offer only what remains affordable after rent or mortgage, council tax, energy, food and other essentials. Send a realistic income-and-expenditure statement and ask for a written decision.
If illness, disability, mental-health problems, bereavement, pregnancy, language needs or another vulnerability affects communication or payment, tell both the enforcement company and the creditor in writing. Ask for a pause and reasonable adjustments while evidence is reviewed. A pause is not automatic, so keep following up.
Breathing Space and formal debt solutions #
A standard Breathing Space normally gives up to 60 days of protection for qualifying debts after notification. It does not cancel the debt and may not undo an earlier controlled-goods step.
An approved IVA can stop further enforcement only for a debt that is qualifying and included. Court fines, some penalties and excluded liabilities need another route. Only an unpaid included qualifying balance is normally released if the IVA completes.
Compare every suitable option through regulated or authorised debt advice before using a formal insolvency solution to answer one enforcement notice.
How to complain #
- Complain to the enforcement company in writing.
- Send a copy to the creditor that instructed it.
- State the warrant, visit, fee and outcome you dispute.
- Attach the notice, envelope, fee breakdown, receipts and vulnerability evidence.
- If unresolved, check the current Enforcement Conduct Board process and the ombudsman or court route relevant to the creditor and complaint.
Request relevant body-worn-video data promptly if an agent visited; retention and data-protection rules affect what is available.
What to do today #
- Keep the door locked while checking a live visit.
- Identify the debt and authority.
- Ask for the full fee and visit history.
- Protect priority bills before offering payment.
- Raise vulnerability in writing.
- Get urgent advice before the deadline.
If several debts are unaffordable, use the IVA calculator only as an initial options check and compare an IVA with every suitable alternative.