If Proserve has sent a letter or attended, first identify the legal entity, creditor, debt and enforcement stage. Companies House lists two active Proserve companies at the same Colwyn Bay address, so use the exact company number shown on your document.
Do not infer what will happen from historic contract recovery statistics. Your rights depend on the warrant or other authority, notice, fees, ownership of goods, vulnerability and current stage.
Company and document checks #
Companies House lists:
- Proserve Debt Recovery & Bailiff Services Ltd, company 07458475;
- Proserve Debt Recovery & PCN Services Limited, company 10298465.
Check the current Companies House record, creditor and official payment details before sharing information or paying.
Then identify whether you have:
- a routine collection letter;
- a Notice of Enforcement;
- a warrant, writ or liability-order reference;
- a controlled-goods agreement or removal notice.
These documents have different consequences. A collection agency cannot create enforcement powers merely by setting a short deadline.
Debt collector versus enforcement agent #
A debt collector can ask for payment and discuss an affordable plan. It cannot force entry, clamp a vehicle or take belongings merely because it sent a letter.
An enforcement agent must act under legal authority. Ask for:
- the agent’s identification;
- the legal entity and enforcement company;
- the creditor and debt;
- the warrant, writ, liability order or other authority;
- the Notice of Enforcement and date the case was received;
- an itemised balance and fee calculation.
Verify anyone claiming enforcement powers independently.
Current notice period #
For relevant England and Wales cases received by an enforcement agent on or after 1 May 2026, the normal notice period is at least 14 clear days before the first visit. A qualifying, timely debt-adviser request for a non-business debt can extend it to at least 28 clear days. A court can authorise a shorter period.
Earlier cases can remain under the previous rules. Ask for the case-received date rather than relying only on the latest letter date.
Current non-High-Court fee table #
For relevant cases received on or after 1 May 2026:
| Stage | Fixed fee | Additional percentage |
|---|---|---|
| Compliance | £79 | None |
| Enforcement | £247 | 7.5% of the debt above £1,900 |
| Sale or disposal | £116 | 7.5% of the debt above £1,900 |
Permitted disbursements can also apply. Earlier cases can remain on the previous £75/£235/£110 table. High Court writs use a separate scale.
Ask for a written calculation showing the case-received date, every stage, payment allocation and any disbursement. Standard fees are stage-based rather than a percentage commission added to the debtor’s bill.
Entry to a home #
For most ordinary civil debts, an enforcement agent cannot force entry to a home on a first visit. Keep the door locked and speak through a window, intercom or closed door if you prefer.
Rules can differ for criminal fines, certain tax debts, commercial premises and lawful re-entry after goods were previously taken into control. Do not sign a controlled-goods agreement you do not understand, and get urgent advice if an agent claims a power to force entry.
Vehicles and goods #
An agent may try to take control of a vehicle it reasonably believes belongs to the debtor, including one outside a home. Finance, lease, third-party ownership, disability use and essential work need can affect the position. Keep supporting documents available.
Essential household items and qualifying tools of the trade are protected within statutory limits. Goods belonging to another person should not be taken, but evidence may be needed.
Payment and vulnerability #
Do not agree to a payment that leaves rent, mortgage, current council tax, energy or essential living costs unpaid. Explain vulnerability promptly and provide relevant evidence. Ask for the welfare process and tell the creditor as well as the enforcement company.
An enforcement company does not have to accept every payment offer, so get free debt advice before the deadline if full payment is impossible.
Complaints #
Complain in writing to the legal entity on the current notice and copy the instructing creditor. Include the account reference, dates, documents, recordings, vulnerability evidence and remedy requested. Depending on the issue, further routes may include the Enforcement Conduct Board, creditor or court.
A complaint does not automatically suspend enforcement. Ask an adviser whether urgent court action or statutory protection is needed.
Debt solutions #
Breathing Space can pause most activity on a qualifying debt after notification, subject to exceptions. An approved IVA may affect enforcement for an included qualifying debt, but it does not automatically reverse fees or goods already controlled and an application alone does not stop a visit.
Use the debt-help resources page for free support and check the live deadline first.