Phoenix Commercial Collections Ltd was dissolved October 2023, but the Phoenix brand continues within CDER Group—a Japanese-owned enforcement conglomerate returning £250m+ annually to councils.
Quick answers#
Is Phoenix still operating? Original company (03753408) dissolved October 3, 2023. Phoenix brand continues within CDER Group (formed August 2020 when Phoenix, JBW, and Collect Services merged).
Bailiff or debt collector? CRITICAL: Check your letter. “Phoenix/CDER Enforcement” with court warrant = bailiff (can take goods). “PS&P Ltd” (CDER subsidiary) = debt collector (no powers, letters only).
Can Phoenix force entry? If bailiff letter for council tax/parking: no forced entry on first visit. Need peaceful entry. If debt collector (PS&P): never. CGA trap: sign and breach = forced entry later.
Can an IVA stop Phoenix/CDER? Yes. Once approved, CDER agents are legally barred from visiting. All warrants unenforceable for included debts.
Table of Contents#
- Who are Phoenix Commercial Collections?
- Who owns Phoenix now?
- Bailiff or debt collector?
- Can Phoenix/CDER force entry?
- Phoenix/CDER fees explained
- What can they take?
- How to stop Phoenix/CDER
- How to complain
- Contact Phoenix/CDER
- FAQs
Who are Phoenix Commercial Collections?#
Phoenix Commercial Collections Ltd (Company 03753408) incorporated April 16, 1999. Acquired by JBW September 2018. Merged into CDER Group August 1, 2020. Dissolved October 3, 2023.
Phoenix brand continues as trading style within CDER Group for legacy contracts.
Who owns Phoenix now?#
Ownership chain: CDER Group Limited → Outsourcing UK Limited → Outsourcing Inc. (Tokyo Stock Exchange)
CDER Group:
- Returns £250m+ annually to public purse
- 50+ local authority contracts
- 4 million+ tracing database records
- Single Customer View technology
- PS&P Ltd debt collection subsidiary
Bailiff or debt collector?#
Phoenix/CDER Enforcement = BAILIFFS
- Court-certificated
- CAN visit home (6am-9pm)
- CAN take goods
- CAN clamp vehicles
- Statutory fees: £75/£235/£110
PS&P Ltd = DEBT COLLECTORS
- NO entry power
- NO goods seizure
- NO vehicle clamping
- NO statutory fees
- Letters/calls only
Check your letter: Warrant of Control mentioned = bailiff. No warrant = debt collector.
Can Phoenix/CDER force entry?#
For bailiffs (Phoenix/CDER Enforcement):
- Council tax/parking: NO forced entry on first visit
- Need peaceful entry (unlocked door/invitation)
- Exception: Signed CGA and breached = can force entry later
- Commercial premises: Can use “reasonable force”
For debt collectors (PS&P Ltd):
- NEVER can force entry
- No legal powers
What you should do:
- Keep doors locked
- Speak through window
- Do not sign CGA
- Do not invite them in
Phoenix/CDER fees explained#
Statutory fees (bailiffs only):
| Stage | Fee | Trigger |
|---|---|---|
| Compliance | £75 | Notice sent |
| Enforcement | £235 + 7.5% over £1,500 | First visit |
| Sale | £110 + 7.5% over £1,500 | Goods removed |
7-day window: Act within 7 days to avoid £235+ fee.
What can they take?#
CAN take:
- Vehicles (primary target—ANPR used)
- TVs, gaming consoles
- Jewellery, cash
CANNOT take:
- Essential furniture (beds, table, chairs)
- White goods (fridge, cooker, washing machine)
- Tools of trade under £1,350
- Items on HP/lease (with proof)
How to stop Phoenix/CDER#
1. Pay during Compliance Stage Debt + £75 within 7 days.
2. Breathing Space 60-day freeze. Apply via debt advisor. Learn more
3. Individual Voluntary Arrangement (IVA) Once approved, CDER must stop. Warrants unenforceable. Check if you qualify
4. Challenge original CCJ If granted without knowledge, apply to set aside. Time limits apply—act fast.
5. Prove vulnerability Notify in writing with medical evidence. Request welfare team referral.
How to complain#
1. CDER Group internal complaints Floor 9, Peninsular House, 30-36 Monument Street, London, EC3R 8LJ
2. Enforcement Conduct Board (ECB) CDER is founding participant. Independent oversight.
3. Request Body Worn Video Submit Subject Access Request under GDPR. Must provide within 30 days.
4. Council complaints Complain to council that instructed CDER.
5. Local Government Ombudsman lgo.org.uk if council process fails.
Contact Phoenix/CDER#
CDER Group Limited Floor 9, Peninsular House 30-36 Monument Street London, EC3R 8LJ
Company: Part of Outsourcing Inc. (Tokyo) CEO: Nicholas Sean Tubbs
FAQs#
Is Phoenix Commercial Collections still trading?#
Original company (03753408) dissolved October 2023. Phoenix brand continues within CDER Group. Letters are legitimate—you’re dealing with CDER’s enforcement division.
Was Phoenix Commercial Collections dissolved?#
Yes—dissolved October 3, 2023 after merger into CDER Group (formed August 2020). Phoenix brand continues as trading style.
Who owns Phoenix now?#
Part of CDER Group → Outsourcing UK → Outsourcing Inc. (Tokyo Stock Exchange). Japanese-owned with £250m+ annual returns.
Is Phoenix a bailiff or debt collector?#
Both. Check letter: “Phoenix/CDER Enforcement” with warrant = bailiff. “PS&P Ltd” = debt collector (no powers).
Can Phoenix force entry?#
Bailiff for council tax/parking: no on first visit. Need peaceful entry. Exception: signed CGA and breached = forced entry later. Debt collector (PS&P): never.
Can Phoenix clamp my car?#
Yes (if bailiff). ANPR technology used. Can clamp on driveway/public road without entering home. Safe only in locked garage.
Can I stop Phoenix with an IVA?#
Yes. Once approved (75% creditor vote), CDER legally barred from visiting. All warrants unenforceable for included debts.
Check if you qualify for an IVA
What is CDER Group?#
Enforcement conglomerate formed August 2020: Phoenix + JBW + Collect Services. Returns £250m+ annually, 50+ council contracts, 4m+ tracing database.
Facing Phoenix/CDER? An IVA can stop them and write off up to 90% of your debt.